Terms and Conditions

Payment
We accept Credit Card, Debit Card payments via our payments provider - WorldPay.   We also accept PAYPAL payments .
Cards currently accepted by WorldPay include - (MasterCard / Visa / Visa Delta / Visa Electron / Visa Purchasing / JCB / Solo / Switch).

Goods will not be delivered until the customer's funds that have been paid to Steam & Moorland Garden Centre have cleared in full. 

Order Notes
Please note that all transactions will be carried out in GB Pounds Sterling. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. 

We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, Steam & Moorland Garden Centre reserves the right to decline orders for bulk or high-value purchases. These Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently.

Delivery
Islands and Highlands. Please note we may need to charge extra for delivery on certain heavy items. Please enquire before purchasing.

For example Swallow Greenhouses delivery is limited to UK mainland, and does not cover more than 15 Miles to the North of Glasgow, and does not cover Devon and Cornwall. These areas can be covered by negotiation (on price and timescales).

Your order will be sent to you within 3 working days (UK only). We use FEDEX.

Europe customers - please note - We will help if we can. We are shipping to EUROPE - as the currency exchange is currently providing benefits to EURO markets. BUT please - If in doubt about POSTAGE - Please contact us before you buy. Pref. by email. Thanks.

For certain large items (like Husqvarna Riders and Tractors) we always fully assemble and fully test these machines. Consequently, we always deliver these ourselves. These machines are subject to availability, and distance. We may NOT be prepared to undertake some distances (even within the UK mainland).

Husqvarna regulations stipulate that we must deliver Husqvarna machines personally (and perform a handover)... we therefore reserve the right restrict deliveries to reasonable distances. Exception would be for 'proficient users'.

International orders outside EUROPE are NOT currently accepted.

Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.

Privacy Policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals. 

Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it. 

Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.

In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at any time within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened within 7 days of receiving your parcel.

As with other online retailers, we may charge a small restocking fee (to cover our outward postage and packaging and our restocking) if the product is not defective, or if you have simply ordered the wrong product.

More info about the EU Distance Selling Directive can be found at: http://www.legislation.gov.uk/uksi/2000/2334/contents/made

Contacting us
Please contact us at the details below:

Postal Address:
Hopkinson and Sons Ltd
Steam and Moorland Garden Centre and Machinery Centre
Malton Road,
Pickering.
North Yorkshire, UK
YO18 7JW

Phone: (01751) 471471
Fax: (01751) 471471
Email: sales@steamandmoorland.com
Web: www.SteamandMoorland.com

Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm Steam & Moorland Garden Centre or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.

Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice. Steam & Moorland Garden Centre owns the copyright in all materials on this site.

Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of Steam & Moorland Garden Centre or the property of their respective owners and is protected by United Kingdom copyright laws.

Trademarks
All trademarks that appear on this site are the property of their respective owners